Frequently Asked Questions - My Account

Yes! By creating an account with us, you get to keep track of your purchase history, passport points, hvvgirl perks and wishlist items. It also saves you time as you won't have to keep filling in your address details for every order you place with us. 

Click on "Forgot your password?" on our LOGIN PAGE and your new password will be sent to you shortly!

hervelvetvase's loyalty program makes every purchase count while giving back to all our lovely hvvgirls. 

Check out our membership tiers HERE!

You may utilise your store credits by clicking on the "Store Credit" drop down menu during check out.

However, remember to utilise credits on an order that is of equal or higher value as remaining credits will not be credited back to your hervelvetvase account as change. 

Please take note that all Store Credits automatically expire within 3 months from date of issue. If you would like to request for an extension, please contact our Customer Care team.