Careers

 

Join the Her Velvet Vase Team!  

We’re looking for highly motivated individuals with a passion for innovation, diversification and learning.

We believe in being humble, human and humorous. Change isn’t a scary word to us and we thrive in an environment that is constantly adapting and evolving.

If you love seeking opportunity and challenges and feel that you are bold and adventurous enough to shape our company’s future with us, we’d love for you to be on our team!


Read our Brand and Design Philosophies here

 

Available Positions:

1. Customer Service & Ops Executive 
2. Retail Assistant (Part-Time)

 



1. Customer Service & Operations Executive 


We are looking for an efficient, responsible and analytical candidate that possesses a strong command of English as well as a genuine passion in delivering exceptional customer service while refining and improving backend processes to support great customer experience.

Primary duties include managing customer accounts, product related queries, processing orders and returns. On an operational level, duties also include reviewing, refining and streamlining backend processes and growing the HVV brand through partnerships.


Job Scope:

- Ensure the HVV experience is synonymous with our mission to Create Memories and Celebrate Milestones

- Provide prompt, thoughtful and friendly customer service

- Facilitate a seamless online and offline shopping experience

- Process orders, returns, forms and requests

- Document feedback, complaints and actions taken

- Review, refine and streamline operational processes that support customer service, experience and growth

- Grow the HVV brand through partnerships with relevant vendors and distributors


Requirements:

- A hervelvetvase ambassador and strong advocate of the brand  

- Believes in our mission to Create Memories and Celebrate Milestones

- Is genuine, happy, efficient, responsible and analytical 

- Fresh graduates are welcome! 

- Minimum 1 year commitment 

- Strong command of written and spoken English

- Able to work independently and well under deadlines and pressure 

- Only Singaporeans and PRs should apply


To apply please email careers@hervelvetvase.com with the following:

- A full resume complete with photograph

- Cover Letter

- Expected salary 

- Date of availability

- Length of commitment


*Please note that only successful candidates will be contacted. Thank you!
  

 


 
2. Retail Assistant (Part-Time) Singapore


We’re looking for a happy, motivated and intuitive individual that possesses genuine passion in communicating, sharing and treating our customers to a thoughtful and seamless shopping experience that is strongly synonymous with our mission to Create Memories and Celebrate Milestones.

The successful candidate should be observant, inquisitive, resilient and excited at the prospect of spearheading the transition of Her Velvet Vase as an online brand to an offline experience.

Duties include assisting with sales, operations, inventory, translating customer preferences as well as visual merchandising.


Job Scope:

- Ensure the Her Velvet Vase experience is synonymous with our mission to Create Memories and Celebrate Milestones

- Provide thoughtful customer experience and assist customers with styles, color and fit based on their preferences

- Facilitate a seamless online and offline shopping experience

- Assist with daily sales, operations, inventory and stock replenishment

- Visual merchandising

- Manage customer enquiries and expectations

- Work together with marketing team to launch campaigns and promotions


Requirements:

- A Her Velvet Vase ambassador and strong advocate of the brand

- Believes in our mission to Create Memories and Celebrate Milestones

- Is genuine, happy, observant, resilient and self-aware

- Is highly comfortable with and excited to engage with customers

- Experience handling a fast-paced environment

- Minimum 3-month commitment

- Flexible working schedule, able to work a minimum of 3 days a week (part-time) including weekends and public holidays

- Location: Plaza Singapura / Citylink / Novena, Singapore

- Only Singaporeans and PRs should apply

To apply please email careers@hervelvetvase.com with the following:

- A full resume complete with photograph

- Expected Salary

- Date of availability

*Please note that only successful candidates will be contacted. Thank you!