April - May 2020:
EXTENDED RETURNS
We've got you covered HVVgirls!
In light of the current situation, we've updated our return policy!
For all online orders placed in:
April 2020 - Return validity will be extended to 60 days
May 2020 - Return validity will be extended to 30 days
To make a return, please contact us within 7 working days from when you receive your parcel.
*All other return terms apply
Returns Eligibility
Return items must be in their original packing and condition - unwashed, unworn, and with hvv tag/label intact.
The following are not eligible for returns/exchanges:
- Orders made with promotional codes, bank discounts, gift cards, store credits, birthday discounts and renewal vouchers
- Sale items, intimates, swimwear and accessories such as jewellery, bags and shoes
Return Procedure for Online Purchases
Mail it back to our warehouse:
1. To make a return, please contact us within 7 calendar days from your order dispatch date.
2. Please wait for a confirmation email with return details from us before mailing the return item(s) back via a fully trackable shipping method.
3. Please note that,
- Returns will only be refunded via store credits with a 3-month expiry.
- We are not liable for any missing/lost returns sent via non-trackable shipping.
- All returns must be received within 7 working days (local orders) and 14 working days (international orders) from the date the confirmation email was sent
- The return will be void if we do not receive your parcel within this time frame.
- All return shipping fees will be borne by the customer unless the return is due to incorrect or defective item(s) (see below).
- A processing fee of S$2.00 will be deducted from your store credits for every return item due to a subsidised shipping rate offered in the initial purchase as well as administrative charges.
- We reserve the right to reject any returns that do not fulfil our returns policy.
Return Procedure for In-Store Purchases
All in-store purchases should be checked prior to making payment, and are not eligible for returns/refunds.
Size exchanges for regular-priced items are accepted within 7 days from the date of purchase provided the original price tag is intact and the receipt is presented.
We are unable to process a size exchange if your desired size is no longer available.
Colour exchanges are strictly not allowed.
Sale items are final and not eligible for returns/exchanges, we encourage customers to check their sale items thoroughly before purchasing.
Exchanges
We currently do not offer exchanges for online orders.
Instead, we recommend you to return your item in exchange for store credits, following which, you may proceed to place a new order for your desired size/colour.
Incorrect/Defective Items for Online Purchases
If you have received an incorrect or defective item, please contact us with your Order Number and a picture of the incorrect item or the defective area within 7 calendar days upon receiving your order.
If the item is no longer in stock, we will offer a replacement item or store credits in its place.
Return postage fees for returns / replacement items will be absorbed by us.
We reserve the right to reject any returns that do not fulfil our returns policy.
Measurement discrepancies
Please note that measurements may vary 0.5 - 0.75 inches due to manufacturing processes.
The true color of an item may also vary slightly due to strong studio lighting and inevitable discrepancies arising from individual computer resolutions.
Please also note that prints may vary due to manufacturing processes.
These aspects are not considered to be defects and are therefore non-eligible for returns.