August 2020:

As the COVID-19 situation continues to evolve, HVV will continue to dispatch parcels but longer delivery timeframes may be expected during this time. Please allow an additional 2-3 days on all orders.

Local Shipping Rates 

Shipping Type
Delivery Timeframe
Flat Rate
Self-Collection In Stores #1
Up to 5 Working Days
Normal Courier
Within 2 Working Days*
Complimentary for orders above $100
Same-Day Delivery #2
(Currently unavailable)
Same day before 10pm
*Cut-off time is 12noon 
SGD 6.00

#1 If you've opted for Self-Collection in stores, you will receive an email once your parcel is ready for collection in stores.
Parcels that remain uncollected after 7 days will be sent back to our warehouse, and our Customer Service team will contact you.

 #2 If you've opted for Same-Day Delivery, payment must be made via Credit Card and received on or before 12 noon.

Delivery Information

*After receiving your order, our team takes 1 to 2 working days to pack and prep your parcel for dispatch

Delivery time frames are from 10am to 10pm daily exclusive of Weekends or Public Holidays

Our courier will drop you a confirmation text prior to delivery so remember to check that your mobile number is correct

Additional charges for re-delivery will be applicable after two unsuccessful delivery attempts for Normal Courier, and one unsuccessful delivery attempt for Same-Day Delivery


If your parcel needs immediate attention, or doesn't arrive within the timeframes listed above, drop us a line here



 A gentle reminder: If your order consists of BO and instock pieces, remember to indicate during checkout whether you'd like to receive them together or separately 
If you've selected split shipping, your backorder will be delivered via Normal Courier unless otherwise indicated



Promotional International Shipping Rates 

Destination Shipping Type Regular Shipping Rate

Promotional Shipping Rate

Purchase Requirement for Promotional Rate Delivery Timeframe
 Express $7 Complimentary $100 and above 2 - 5 Working Days
Hong Kong
 Express $15 Complimentary $150 and above 2 - 5 Working Days
Philippines Express $20 Complimentary $150 and above 2 - 5 Working Days
Vietnam  Express $25 Complimentary $200 and above 3 - 5 Working Days


International Shipping is available to all other countries at a weight-based rate which will be calculated upon checkout

After receiving your order, our team takes 1 to 2 working days to pack and prep your parcel for dispatch

Complimentary shipping is not applicable on sale items and all Moodbox orders