Shipping

SHIPPING

Local Delivery Methods and Rates +
Delivery Method
Speed
Flat Rate
Self-Collection In Stores #1
~5 days
Free
Normal Courier
~2-3 days
S$3.00
Complimentary for orders S$100+


After receiving your order, our team takes 1-2 business days to pack and prep your parcel for dispatch.
Deliveries are processed daily from 10am to 10pm (GMT +8), excluding Weekends, Public Holiday eves or Public Holidays.
Our courier will drop you a confirmation text prior to delivery. Please ensure that your contact details are correct and up to date.
Additional charges for redelivery will be applicable after two unsuccessful delivery attempts for Normal Courier.

Need urgent help with your parcel? Drop us a line here.



Opted for In-store Collection? +

If you've opted for Self-Collection in stores, you will receive an email once your parcel is ready for collection at the HVV Citylink store.

Parcels that remain uncollected after seven (7) days will be sent back to our warehouse, and our CS team will contact you. If you need to extend the collection window for your order, drop us an email and our team will be happy to assist you.



Orders consisting of both BO and In-stock items +

If your order comprises items that are both in stock and on Backorder, please indicate if you'd like to receive them together or separately at checkout.

If you've selected split shipping, your backorder item will be delivered via Normal Courier unless otherwise indicated.

WORLDWIDE SHIPPING

HVV ships worldwide (Except for Russia)!



Promotional International Shipping Rates +

We're happy to offer promotional shipping rates to the following countries:


Destination Shipping Method Regular Rate

Promotional Rate

Purchase Requirement for Promo Rate Delivery Speed
Indonesia
Malaysia
 Express S$7 Complimentary S$100 and above ~2-5 days
Hong Kong
Thailand
 Express S$15 Complimentary S$150 and above ~2-5 days
Philippines Express S$20 Complimentary S$150 and above ~2-5 days
Vietnam  Express S$25 Complimentary S$200 and above ~3-5 days

After receiving your order, our team takes ~1-2 business days to pack and prep your parcel for dispatch.
Complimentary shipping is not applicable to orders that contain sale items or Moodbox orders.


Rest of the World +
International Shipping is available to all other countries (except Russia) at a weight-based rate which will be calculated at checkout.