Frequently Asked Questions - Shipping

We offer the following shipping methods:

- Self-Collection In Stores
- Normal Courier (Within 3 working days)
- Same-Day Delivery (All orders paid before 1pm will be delivered by 10pm on the same day)
- International Regular Mail

We ship internationally (with tracking)! For more information including delivery timeframe and rates, please visit our Shipping Page here.

Once payment has been received, an email will be sent to notify you when,
a) We've verified your payment successfully
b) We've shipped your order successfully
This should take up to a maximum of 1 - 2 working days.

Please note that working days do not include weekends and Public Holidays.

Shipping Type Delivery Timeframe Flat Rate
Self-Collection In Stores  #1 Up to 5 Working Days


Normal Courier 1 - 2 Working Days*

SGD 3.00

Complimentary Normal Courier for orders above $100

Same-Day Delivery #2

Within the Day before 10pm

*Cut-off time is 1pm 

SGD 6.00           

#1 If you've opted for Self-Collection in Stores, you will receive an email once your parcel is ready for collection in stores.
Parcels that remain uncollected after 7 days will be sent back to our warehouse, and our Customer Service team will contact you 

#2 If you've opted for Same-Day Delivery, payment must be made via Credit Card and received on or before 1.00pm..
Delivery time frames are from 10am to 10pm daily and weekdays only, exclusive of weekends and public holidays. 

During checkout, you may choose your preferred shipping option:

a) Combined shipping: we will mail both items out together only after your Backorder piece(s) have arrived (i.e. several weeks later).
b) Split shipping: we will mail out the items separately - Instock item(s) will be mailed out first and Backorder item(s) will be mailed out when they arrive several weeks later.

Depending on the option you've chosen, shipping rates will be charged accordingly. We will also drop you an "Order Shipped" email once we've mailed out your respective orders!

Yes! Remember to include a working mobile number during checkout because our delivery service provider will drop you a text prior to delivery! 

In the event that you do not receive your parcel within the stipulated time-frame, you may track your parcel with your order number "RB_HVVXXXXXX " HERE. Alternatively, please feel free to contact our Customer Care team via our CONTACT US PAGE and we will be more happy to assist you to track your parcel.

Additional charges for redelivery:
For Normal Courier - After 2 unsuccessful delivery attempts
For Same-Day Delivery - After 1 unsuccessful delivery attempt