Frequently Asked Questions
Who is behind Her Velvet Vase?
Her Velvet Vase is co-owned by two sisters -
Clare (http://mypinkpot.livejournal.com) and,
Mag (http://fcouk.livejournal.com)
How can we contact you?
You may do so by emailing us at hervelvetvase@gmail.com or by leaving a message at the "Contact Us" section.
Where are your products from?
Because we value exclusivity very much, 90% of our products are designed and manufactured by both of us!
The other 10% of our products are sourced internationally and imported.
How often do you update?
We usually update once a week with a new collection! :)
How can I be informed of latest collections?
All you have to do is sign up for an account HERE!
Once you have done so, you will be automatically added on to our mailing list.
How do I place an order?
To purchase from us, you will be required to have a customer account. Please click HERE to sign up for one immediately!
Thereafter, simply pop the desired item/s into your cart and a payment invoice will be sent to your email account shortly.
What happens when an item is Pending/Sold Out/Unavailable/Out of Stock?
When that occurs, simply leave your email address in the "Waiting List" notification box
We will contact you should any deal fall through or if additional pieces are made available.Alternatively, you may like to email us directly hervelvetvase@gmail.com.
What is a backorder?
Should we run out of In-Stocks for a particular item, we may open a Backorder.
This means that we are re-manufacturing the item in accordance to the demand/based on the orders we get.
For this, we require payment to be in prior to us ordering a piece for you.
Stocks will usually take between 3 - 4 weeks to arrive in Singapore before we mail them out.
How are my items mailed to me?
Items are usually sent out via Normal Postage (2 - 7 working days) or Registered Postage (1 - 3 working days).
On request, we also use FedEx or DHL.
What is the difference between Normal and Registered Postage?
Normal post is non-insured and customers bear the risk of lost packages.
Registered post costs an additional $2.24 per parcel on top of normal postage costs and comes with a tracking number that can be monitored online.
Registered parcels are sent directly to your doorstep.
In the event that there is no answer when a parcel arrives, a notification card will be left either in your letterbox or slotted under your door.
You may then proceed to the respective post office stated on the card to collect your parcel.
